Terms of Use

1. Acceptance of These Terms

Your continued use of the Website constitutes your ongoing acceptance of these Terms, together with our Privacy Policy, Cookie Policy and any supplementary terms that apply to specific services offered through the Website. Where there is any conflict between these Terms and a supplementary policy, the supplementary policy will prevail in respect of that specific service.

We may update these Terms at any time. The revised version will be published on this page with an updated effective date. It is your responsibility to check this page periodically. Material changes will be highlighted at the top of the page for a reasonable period following publication. Continued use of the Website after any change constitutes acceptance of the updated Terms.

These Terms constitute a legally binding agreement between you and under New Zealand law.

2. Purpose of the Website

The Website is provided for informational and transactional purposes in connection with the Dorquessianroyalhotel property located in Napier, New Zealand. Its primary purposes include:

• Providing information about the hotel, its facilities, room types, dining options and amenities;
• Providing information about the on-site casino and associated entertainment offerings;
• Enabling guests to submit accommodation reservation requests and enquiries;
• Publishing news, promotional offers and event information relating to the property;
• Providing guests and prospective guests with contact details and directions.

The Website is not intended to provide legal, financial or gambling advice. Information published on the Website is provided in good faith and is subject to change without notice. We encourage you to contact us directly to confirm current availability, rates and facilities before making travel arrangements.

3. Permitted Use

3.1 Authorised Use

You may use the Website solely for lawful, personal and non-commercial purposes, including:

• Browsing information about our property, rooms and facilities;
• Submitting a reservation request or general enquiry;
• Downloading or printing content for your own personal reference.

3.2 Prohibited Conduct

You must not use the Website to:

• Violate any applicable New Zealand law, regulation or internationally recognised legal standard;
• Transmit or upload any material that is unlawful, harmful, threatening, abusive, defamatory, obscene or otherwise objectionable;
• Infringe the intellectual property rights of or any third party;
• Attempt to gain unauthorised access to any part of the Website, its servers or any connected systems or networks;
• Introduce viruses, malware, ransomware, spyware or any other harmful code;
• Scrape, harvest or systematically collect data from the Website using automated tools without our express prior written consent;
• Reproduce, redistribute, resell or commercially exploit any part of the Website or its content without our written authorisation;
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity;
• Engage in any conduct that could damage, disable, overburden or impair the Website or interfere with any other user's enjoyment of the Website.

We reserve the right to suspend or terminate access to the Website for any user who breaches these conditions, without notice and without liability to that user.

4. Intellectual Property

4.1 Ownership

All content published on the Website, including but not limited to text, photographs, graphics, illustrations, logos, audio-visual materials, layout design, software and source code, is either owned by or is used by us under licence from the respective rights holder. All such content is protected by New Zealand and international intellectual property law, including the Copyright Act 1994 (NZ) and the Trade Marks Act 2002 (NZ).

4.2 Limited Licence to Users

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and view the Website and its content for personal, non-commercial purposes only. This licence does not include the right to:

• Modify, adapt, translate or create derivative works based on Website content;
• Republish, broadcast or publicly display Website content without our written consent;
• Remove, alter or obscure any copyright, trademark or other proprietary notices.

4.3 Trade Marks

The name "Dorquessianroyalhotel" and associated logos and marks are trade marks of . Nothing in these Terms grants you any right to use our trade marks without our express prior written permission.

4.4 User-Submitted Content

If you submit reviews, comments, photographs or other content to us via the Website or linked channels, you grant us a perpetual, worldwide, royalty-free, irrevocable licence to use, reproduce, modify, publish and display that content in connection with the operation and promotion of the property and Website. You represent and warrant that you own or have the necessary rights to grant this licence and that your submission does not infringe any third-party rights.

5. Reservation Requests, Rates and Booking Terms

5.1 Nature of Reservation Requests

Submitting a reservation request through the Website does not, by itself, constitute a confirmed booking. A reservation is confirmed only when you receive a written confirmation from by email, setting out your reservation details, applicable rate and any conditions that apply to your stay.

5.2 Rates and Pricing

Room rates and package prices displayed on the Website are quoted in New Zealand dollars (NZD) and are inclusive of GST at the prevailing rate unless otherwise stated. Rates are subject to availability and may change without prior notice until a reservation is confirmed. The rate confirmed in your booking confirmation is the rate that will apply to your stay.

5.3 Cancellation and Amendment

Cancellation and amendment conditions vary by rate type and room category. The specific conditions applicable to your booking will be disclosed before you confirm your reservation and will be reiterated in your booking confirmation. We strongly recommend that you review these conditions carefully before confirming. Where a non-refundable rate applies, no refund will be issued upon cancellation or no-show.

5.4 Payment Security and Fraud Prevention

We take reasonable steps to protect payment information submitted through the Website. However, we are not able to guarantee the absolute security of data transmitted over the internet. You are responsible for ensuring that the payment details you provide are accurate and authorised. We reserve the right to cancel any reservation where fraudulent activity is suspected.

5.5 Third-Party Booking Channels

Reservations made through third-party online travel agencies or booking platforms are subject to the terms and conditions of those platforms in addition to ours. We are not responsible for the accuracy of information displayed by third-party platforms or for any charges imposed by them.

5.6 Guest Responsibilities

Guests are responsible for ensuring that all information provided in a reservation request is accurate and complete, including the names of all occupants, arrival date, departure date and any special requests. We cannot guarantee that special requests will be fulfilled but will make reasonable efforts to accommodate them.

6. Age Restrictions

6.1 Casino Access

Entry to the casino facilities at Dorquessianroyalhotel is restricted to persons who are 18 years of age or older. This requirement is strictly enforced in accordance with New Zealand law. Valid government-issued photo identification may be requested at any time. Persons who are unable to provide satisfactory proof of age will be refused entry.

6.2 Website Use by Minors

The Website is intended for use by persons who are at least 18 years of age. If you are under 18, you must not use the Website to request access to casino-related content or services. Parents and guardians are responsible for supervising any use of the Website by minors in their care.

6.3 Compliance

reserves the right to refuse admission to, or remove from, casino premises any person who does not meet the minimum age requirement or who cannot satisfactorily verify their age. Falsification of age documentation may result in legal action.

7. Responsible Gaming

7.1 Our Commitment

is committed to promoting responsible gaming practices within our on-site casino facilities. We believe that gaming should be an enjoyable form of entertainment and we are dedicated to providing an environment that supports informed, responsible participation.

7.2 Know Your Limits

We encourage all guests who visit our casino to:

• Set a budget before playing and stick to it;
• Treat gaming as entertainment, not as a means of generating income;
• Take regular breaks and not chase losses;
• Be aware of the time spent gaming;
• Avoid gaming when feeling stressed, upset or under the influence of any substance.

7.3 Assistance and Resources

If you or someone you know is experiencing difficulties related to gaming, the following independent resources are available to people in New Zealand. These organisations provide confidential support, self-exclusion tools and guidance:

• The Problem Gambling Foundation of New Zealand: a national organisation providing free, confidential support services and information. Visit www.pgf.nz.
• Gambling Helpline New Zealand: a free, confidential helpline available around the clock. Further information is available at www.gamblinghelpline.co.nz.
• Department of Internal Affairs (DIA): the New Zealand government agency responsible for gambling regulation. The DIA publishes guidance on self-exclusion, complaint processes and harm minimisation at www.dia.govt.nz.

7.4 Self-Exclusion

Guests who wish to restrict their own access to our casino facilities may request a self-exclusion arrangement by speaking with a member of management at the property or by contacting us at the address set out in Section 13. Self-exclusion requests will be handled with sensitivity and in strict confidence.

8. External Links

The Website may contain links to third-party websites for your convenience or reference. These links do not constitute our endorsement of those websites or their content, operators or products. has no control over, and accepts no responsibility for, the content, privacy practices or accuracy of any linked third-party website.

When you follow a link to another website, you leave the Website and these Terms no longer apply. You should review the terms of use and privacy policy of any third-party website you visit. We encourage you to be aware when you leave our Website and to read the policies of other sites you visit.

If you wish to link to the Website from your own website or platform, you may do so only in a manner that is fair and lawful and does not damage or take advantage of our reputation. Framing or inline linking to the Website without our prior written consent is prohibited.

9. Website Availability

We aim to ensure that the Website is available at all times. However, we do not guarantee uninterrupted, error-free access. The Website may be temporarily unavailable due to scheduled maintenance, system updates, technical failures, or circumstances beyond our reasonable control, including internet service disruptions, natural events or acts of third parties.

We reserve the right to modify, suspend or discontinue any aspect of the Website at any time without notice and without liability to you. We will endeavour to give reasonable advance notice of any planned maintenance that is likely to result in significant downtime.

Access to the Website is provided on an "as available" basis. We do not warrant that the Website will be free from errors, viruses or other harmful components, and you are responsible for configuring your own technology to access the Website safely.

10. Limitation of Liability

10.1 Accuracy of Information

While we take reasonable care to ensure that the information published on the Website is accurate and up to date, we make no warranty or representation (whether express or implied) as to the completeness, accuracy, fitness for purpose or timeliness of any content on the Website. Room images, facility descriptions and rates are provided for illustrative purposes only and may vary from actual conditions.

10.2 Exclusion of Certain Losses

To the fullest extent permitted by applicable New Zealand law, excludes all liability for:

• Loss of profits, revenue, business, contracts or anticipated savings;
• Loss or corruption of data or information;
• Loss of goodwill or damage to reputation;
• Any indirect, special or consequential loss arising out of or in connection with your use of, or inability to use, the Website;
• Any reliance placed on information published on the Website.

10.3 Consumer Guarantees Act

Nothing in these Terms is intended to exclude, restrict or modify any rights you may have under the Consumer Guarantees Act 1993 (NZ) or the Fair Trading Act 1986 (NZ) that cannot lawfully be excluded. Where you are acquiring services for business purposes (as defined in those Acts), you agree that the provisions of those Acts that can lawfully be excluded do not apply.

10.4 Maximum Liability

Subject to Section 10.3, our total aggregate liability to you arising out of or in connection with these Terms or your use of the Website, whether in contract, tort (including negligence), statute or otherwise, shall not exceed NZD 500 or the amount you paid to us in connection with a specific booking giving rise to the claim, whichever is greater.

10.5 Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms or in relation to a reservation where such failure or delay results from circumstances beyond our reasonable control, including acts of God, natural disasters, pandemic, epidemic, government orders, strikes, civil unrest, war or failure of third-party service providers.

11. Privacy and Personal Data

collects, uses and discloses personal information in accordance with the Privacy Act 2020 (NZ) and our Privacy Policy, which is published on the Website and incorporated into these Terms by reference.

By using the Website and submitting personal information to us, you consent to the collection and use of that information as described in our Privacy Policy. If you have questions or concerns about how we handle your personal information, please contact our Privacy Officer at privacy@dorquessianroyalhotel.com.

You have rights under the Privacy Act 2020 to request access to, and correction of, personal information we hold about you. Details of how to exercise these rights are set out in our Privacy Policy.

12. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them, their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of New Zealand.

You and each irrevocably submit to the exclusive jurisdiction of the courts of New Zealand in respect of any dispute or claim arising under or in connection with these Terms or the Website.

If you are accessing the Website from outside New Zealand, you do so at your own initiative and are responsible for ensuring that your use of the Website complies with applicable local laws. We make no representation that the content of the Website is appropriate for use in any particular jurisdiction outside New Zealand.

13. Disputes and Contact Details

13.1 Informal Resolution

If you have a complaint or dispute arising from your use of the Website or your experience at the property, we encourage you to contact us directly in the first instance. We are committed to resolving complaints promptly and fairly.

13.2 Formal Complaints Process

Formal complaints should be submitted in writing to our registered office address or via the privacy email address listed below. We will acknowledge receipt of your complaint within five (5) business days and aim to provide a substantive response within twenty (20) business days.

13.3 External Dispute Resolution

If a dispute cannot be resolved through our internal complaints process, you may seek assistance from the following external bodies where applicable:

• Commerce Commission New Zealand: for matters relating to fair trading and consumer protection. Further information is available at www.comcom.govt.nz.
• Office of the Privacy Commissioner: for matters relating to personal information and privacy rights. Visit www.privacy.org.nz.
• New Zealand courts: for matters that cannot be resolved through other channels, in accordance with Section 12 above.

13.4 Contact Information

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy and any supplementary terms applicable to specific services, constitute the entire agreement between you and in relation to your use of the Website and supersede all prior communications, representations or agreements relating to that subject matter.

14.2 Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful or unenforceable, that provision shall be deemed severed from the remaining Terms, which shall continue in full force and effect.

14.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. A waiver of any breach of these Terms shall not constitute a waiver of any subsequent breach.

14.4 Assignment

You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms to any successor entity in connection with a merger, acquisition or sale of assets, without your consent.

14.5 No Partnership or Agency

Nothing in these Terms creates or implies any partnership, joint venture, agency, franchise or employment relationship between you and .

14.6 Language

These Terms are written in English. In the event of any translation of these Terms into another language, the English version shall prevail in the case of any conflict or inconsistency.