Cookie Policy

1. Introduction

("we", "us", "our") operates the website dorquessianroyalhotel.com (the "Site") on behalf of the Dorquessian Royal Hotel and Casino, located in Napier, New Zealand. This Cookie Policy explains what cookies and similar storage technologies are, how we use them on the Site, what choices you have, and how you can manage your preferences at any time.

This policy should be read alongside our Privacy Policy, which describes how we handle personal data collected through the Site more broadly. Together, these documents form part of our commitment to transparent data practices under the New Zealand Privacy Act 2020.

By continuing to browse the Site after being presented with our consent notice, you acknowledge that you have read this policy. Optional cookie categories remain switched off until you actively accept them through our consent tool.

2. What Are Cookies and Similar Technologies

A cookie is a small text file that a website stores on your device (computer, tablet, smartphone or other internet-enabled device) when you visit. Cookies allow the Site to recognise your device on return visits, remember your preferences, and provide a consistent browsing experience.

In addition to traditional cookies, the Site may employ related technologies that serve similar purposes:

• Session storage and local storage: Browser-based storage areas that hold data for the duration of a session or persistently, without transmitting information to a server in the same way a cookie does.
• Pixel tags and web beacons: Tiny transparent images embedded in web pages or emails that can signal when a page or message has been viewed.
• Scripts and tracking codes: Small pieces of programming that execute when you load a page and may record interaction data or enable functionality.

For simplicity, this policy refers to all such technologies collectively as "cookies" unless a distinction is relevant.

3. How We Use Cookies

We use cookies for the following broad purposes:

• To make the Site function correctly and securely (essential purposes).
• To remember your preferences and personalise your visit (functionality purposes).
• To understand how visitors use the Site so we can improve it (analytics purposes, optional).
• To present you with relevant information about our hotel and casino offers, both on the Site and elsewhere online (marketing purposes, optional).

Where we describe a category as "optional", the relevant cookies are not placed on your device unless you have given your explicit consent through our on-screen preference centre.

4. Cookie Categories

The table below summarises the categories of cookies we use, their purpose, whether your consent is required, and their typical storage duration.

4.1 Duration Categories Explained

Cookies can also be classified by how long they remain on your device:

• Session cookies: Exist only while your browser is open and are deleted automatically when you close it. They do not collect information from your device after you leave the Site.
• Persistent cookies: Remain on your device for a set period, defined by an expiry date assigned by the cookie. They are activated each time you visit the Site until they expire or you delete them.

5. Third-Party Cookies and External Services

Some cookies on the Site are placed by third-party service providers that we engage to support site functionality, analytics, and marketing. These third parties operate their own platforms and set cookies in accordance with their own privacy and cookie policies.

We take reasonable steps to ensure that our third-party providers operate to appropriate data protection standards. However, we do not control the cookies those third parties set, and we are not responsible for the content of their policies or the way they process data collected through their own cookies. We encourage you to review the privacy and cookie policies of any third-party services you interact with.

Third-party cookies in the optional analytics and marketing categories will only be loaded after you have given your consent. If you later withdraw consent, we will prevent those cookies from being loaded on future page visits; however, data already collected and processed by third parties prior to withdrawal may remain subject to their own retention schedules.

6. Your Consent and How We Collect It

When you first visit the Site, a consent notice will appear. This notice explains the categories of cookies we wish to use and invites you to make a choice. The notice provides:

• An option to accept all categories of cookies.
• An option to accept only strictly necessary cookies.
• Access to a preference centre where you can enable or disable each optional category individually.

Optional cookies (analytics and marketing) are set to "off" by default and will not be placed on your device unless and until you toggle them on. Your choices are recorded in a consent cookie so that we do not present the banner on every subsequent visit.

You may revisit and update your preferences at any time by accessing the cookie settings link located in the footer of every page of the Site.

7. Withdrawing or Changing Your Consent

You have the right to withdraw or adjust your cookie consent at any time. You can do this in two ways:

7.1 Using Our Preference Centre

Click the "Cookie Settings" link in the Site footer at any time. The preference centre will show your current selections and allow you to enable or disable optional categories. Changes take effect on the next page load.

7.2 Using Your Browser Controls

All major web browsers allow you to manage, block or delete cookies through their settings menus. You can typically find these controls under headings such as "Privacy", "Security" or "Site Settings". The steps vary by browser and version; consult your browser's help documentation for specific instructions.

Please be aware that:

• Blocking or deleting strictly necessary cookies may prevent parts of the Site from working correctly, including secure login functionality.
• Deleting cookies via your browser does not update the consent record held in our consent management system. To ensure your preferences are fully honoured, please also update them in our preference centre.
• If you use multiple devices or browsers, you will need to manage your settings on each one separately.

7.3 Opt-Out Tools Provided by Third Parties

Some third-party advertising and analytics networks participate in industry opt-out programmes. You may be able to use those programmes to limit interest-based advertising independently of your choices on this Site. Details of any applicable programmes will be referenced in the third party's own privacy documentation.

8. Casino Age Verification and Cookies

Access to casino-related areas of the Site is restricted to persons who are 18 years of age or older, in accordance with New Zealand law. Strictly necessary cookies may be used to support age-verification mechanisms and to maintain a session state that confirms you have passed an age check. This processing is essential to our legal obligations and does not require separate consent.

9. Do Not Track Signals

Some browsers can transmit a "Do Not Track" (DNT) signal to websites. Currently, there is no universally agreed technical standard for how websites should respond to DNT signals. The Site does not alter its data collection practices in response to a DNT signal at this time. We encourage you instead to use the consent preference centre described in Section 6 to control optional cookies directly.

10. Cookie Data and Your Privacy Rights

Where cookies collect or process personal data (including pseudonymous identifiers), that processing is governed by our Privacy Policy and the New Zealand Privacy Act 2020. You have rights in relation to personal data we hold about you, including the right to access, correct and, in some circumstances, request deletion of that data.

To exercise your privacy rights or to raise a concern about how your data is handled, please contact us using the details in Section 12.

11. Updates to This Policy

We review this Cookie Policy periodically and will update it when we make material changes to the technologies we use, the purposes for which we use them, or the legal framework that applies. The date at the top of this page indicates when the policy was last revised.

Where changes are significant, we will bring them to your attention by displaying a prominent notice on the Site or by re-presenting the consent notice so that you can review and confirm your preferences under the updated terms. Continued use of the Site after a policy update constitutes acknowledgement that you have read the revised policy.

12. Contact Us

If you have any questions about this Cookie Policy, wish to exercise a privacy right, or would like to raise a concern, please contact us by writing to:

We will endeavour to respond to all enquiries within 20 working days of receipt. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of New Zealand, which provides independent guidance, complaint resolution services, and published resources at www.privacy.org.nz.