1. Our Commitment to Responsible Gambling

Gambling at Dorquessian Royal Hotel is intended to be a leisure activity, one chosen freely and enjoyed within limits that each guest sets for themselves. We believe that responsible gambling is a shared responsibility: we provide a safe and well-regulated environment, and we ask our guests to engage with the tools and information we make available.

Our team members are trained to uphold the principles on this page. If you have any questions or wish to discuss any of the options described below, please speak with a member of our Gaming staff or contact us at privacy@dorquessianroyalhotel.com.

2. Adult-Only Access

Entry to the casino area at Dorquessian Royal Hotel is strictly restricted to persons aged 18 years and over. This requirement applies at all times and without exception.

Our Gaming team is authorised to request proof of age from any individual whose age cannot be confirmed by appearance alone. Accepted documents include a current New Zealand driver licence, a current New Zealand passport, or another government-issued photo identification that clearly displays the holder's date of birth.

Any person who is unable to provide satisfactory proof of age will be respectfully declined entry to the casino floor. Guests who are found to have gained access while under the legal age will be asked to leave immediately, and any winnings accrued during that time will be forfeited.

We ask all guests to help us maintain a safe environment. If you believe a person under the age of 18 is present in the casino area, please notify a member of our Gaming staff immediately.

3. Keeping Play Optional

Gambling at Dorquessian Royal Hotel is an entirely optional leisure activity. No guest is ever required to gamble, and no pressure is applied to encourage gambling beyond what a guest has chosen for themselves.

Healthy gambling is characterised by several straightforward principles:

• Gambling is a form of entertainment, not a method of earning income or solving financial difficulties.
• The amount spent on gambling is money set aside for leisure, money the guest is fully comfortable losing.
• The decision to gamble and the decision to stop are both made freely and are not driven by pressure, distress or the need to recover losses.
• Gambling does not interfere with personal relationships, work commitments, or financial obligations.
• Time spent gambling is balanced with other leisure activities and responsibilities.

We encourage every guest to consider these principles before and during any gaming session.

4. Time and Spending Limits

One of the most effective ways to keep gambling enjoyable is to decide on personal time and spending limits before play begins and to honour those limits throughout the session.

4.1 Setting a Spending Budget

We recommend that guests decide on a fixed amount they are prepared to spend before entering the casino floor. This budget should be drawn from discretionary leisure funds only, not from money allocated to rent, bills, food or other necessities. Once that amount has been spent, the session should end.

Practical steps to support a spending budget include:

• Carrying only the cash or a card loaded with only the budgeted amount.
• Leaving additional payment methods secured elsewhere on the property.
• Agreeing the budget in advance with a trusted companion and asking them to remind you of it.
• Resisting the urge to increase the budget mid-session, particularly after a run of losses.

4.2 Setting a Time Limit

Time can pass quickly in a casino environment. We recommend setting a specific end time before play begins. Practical steps include:

• Using the alarm or timer function on your mobile phone to signal the end of your session.
• Wearing a watch and checking it regularly.
• Informing a companion of your intended departure time and asking them to prompt you.

Our staff are available to advise on current session lengths if requested. Clocks are displayed in the gaming area to assist guests in keeping track of time.

4.3 Summary of Recommended Practices

5. Recognising Warning Signs

Gambling can become harmful gradually. Recognising early warning signs allows a person to take action before difficulties escalate. The following behaviours may indicate that gambling is no longer a straightforward leisure activity.

5.1 Behavioural Warning Signs

• Spending more time or money gambling than originally intended.
• Returning to gamble in order to try to recover money that was lost in a previous session.
• Feeling restless or irritable when not gambling or when attempting to reduce gambling.
• Thinking about gambling frequently when engaged in other activities.
• Gambling as a response to feeling stressed, anxious, bored or low in mood.
• Lying to family members, friends or colleagues about the amount of time or money spent gambling.
• Neglecting work, study or family responsibilities because of time spent gambling.
• Borrowing money or selling possessions to fund gambling.
• Making repeated unsuccessful attempts to cut down or stop gambling.
• Feeling a need to gamble with increasing amounts of money to achieve the same level of excitement.

5.2 Financial Warning Signs

• Using money set aside for essential expenses to fund gambling sessions.
• Accumulating debt that is linked to gambling activity.
• Withdrawing money from savings or other accounts specifically to gamble.
• Finding that gambling expenses are regularly higher than anticipated.

If any of the above apply to you or someone you are concerned about, we encourage you to use the resources and support options described in the sections below. Recognising these signs early is a positive and courageous step.

6. Taking Breaks

Regular breaks are an important part of responsible gambling. Stepping away from the gaming floor at intervals allows you to reassess how the session is progressing, review whether you remain within your agreed time and spending limits, and make a considered decision about whether to continue.

We encourage guests to:

• Take a break of at least ten to fifteen minutes for every hour of play.
• Use break time to step away from the gaming floor entirely rather than remaining in the vicinity of games.
• Eat, drink water and rest during breaks to maintain clear thinking.
• Reflect during the break on whether the session remains within the limits set before play began.
• Treat the break as a natural endpoint if the budget or time limit has been reached.

No gaming activity needs to be rushed. Taking time away from play is entirely normal and is actively encouraged by our staff.

7. Property Self-Exclusion

Dorquessian Royal Hotel operates a voluntary self-exclusion programme. This programme allows any person to formally request that they be refused entry to the casino area of the property for a nominated period.

7.1 How to Apply for Self-Exclusion

To apply for self-exclusion, please speak directly with a member of our Gaming management team at the casino reception desk. The process is confidential and is handled with discretion and respect. You may also initiate the process by writing to us at privacy@dorquessianroyalhotel.com, quoting your name, contact details and your preferred exclusion period.

7.2 Exclusion Periods

The following exclusion periods are available:

During any active exclusion period, the excluded person will be refused entry to the casino area if identified. Any winnings arising during a period of self-exclusion will not be paid out.

7.3 Lifting or Amending an Exclusion

A request to lift or shorten a self-exclusion period must be made in person with a member of Gaming management. A minimum cooling-off period will apply before any lifting request is considered. Indefinite exclusions are not subject to lifting. We will always act in the best interests of the guest when considering such requests.

7.4 Confidentiality

All self-exclusion records are held securely and confidentially. Personal data collected for the purpose of self-exclusion is processed only to the extent necessary to operate the programme and to comply with our legal obligations. Please refer to our Privacy Policy at dorquessianroyalhotel.com/privacy-policy for further information on how we handle your personal data.

8. Support from Trusted Contacts

Talking openly with someone you trust is one of the most effective ways to address concerns about gambling. A trusted contact may be a family member, a close friend, or another person whose judgement you value.

A trusted contact can support you in a number of practical ways:

• Accompanying you to the property and agreeing in advance on a time to leave together.
• Holding your budget for the session and releasing only the agreed amount.
• Reminding you of the limits you set and gently intervening if those limits appear to be under pressure.
• Listening without judgement if you wish to talk about your gambling habits.
• Helping you to access further support if you or they feel it is needed.

If you are concerned about the gambling of someone close to you, our Gaming management team is available for a confidential conversation. You may also enquire about third-party exclusion requests, where a family member or close associate can, in certain circumstances, request that an exclusion be applied on behalf of another person. Please speak with our Gaming team for further guidance on this process.

9. Responsible Gambling Resources in New Zealand

New Zealand has a framework of public support and guidance for people who are concerned about gambling-related harm. These resources are free, confidential and available to both the person who is gambling and to people close to them.

We encourage any guest who is concerned about their gambling, or about the gambling of someone they care about, to seek support through:

• Government and local authority services: New Zealand government agencies provide published guidance, self-help tools and referral pathways for gambling harm. These services are available nationally and are funded by the government for the benefit of New Zealand residents.
• Community support organisations: A range of community-based organisations throughout New Zealand offer free, confidential support to individuals and families affected by gambling harm. These services can be accessed by any New Zealand resident.
• Online self-help resources: New Zealand-based online tools are available to help individuals assess their gambling habits, set goals for change, and access further support at a time that suits them.
• Peer support networks: Groups that bring together people with shared experiences of gambling harm operate throughout New Zealand and offer mutual support in a confidential setting.

Our Gaming team can provide you with current information about how to access these resources. Please ask at the casino reception desk or contact us at privacy@dorquessianroyalhotel.com. We are committed to ensuring that every guest who wishes to seek support is able to do so without delay.

10. Our Staff and Their Role

All members of the Dorquessian Royal Hotel Gaming team are trained in responsible gambling practices. Their responsibilities include:

• Verifying the age of guests entering the casino area.
• Observing guest behaviour and identifying signs that a guest may benefit from support.
• Approaching guests in a respectful and non-judgmental manner when a concern arises.
• Providing information about our self-exclusion programme and other support options.
• Facilitating access to responsible gambling resources on request.
• Refusing entry or service where required under our responsible gambling policies.

If a member of our team approaches you to discuss your gambling, please understand that this is done with your wellbeing in mind and in the spirit of the commitments on this page. We welcome an open and respectful dialogue.

11. Contact Us

If you have any questions about our responsible gambling policies, wish to discuss the options available to you, or would like to initiate a self-exclusion, please contact us using the details below.

All enquiries received by email will be treated in strict confidence and responded to promptly by a member of our Gaming management team.

12. Review of This Page

reviews this Responsible Gambling page regularly to ensure that it remains accurate, current and consistent with our obligations under New Zealand law and with best practice in the hotel and gaming industry. The most current version of this page is always available at dorquessianroyalhotel.com/responsible-gambling.

. Registered in New Zealand. Company No. 9826417. GST No. 253-846-719. Registered address: .